Frequently Asked Questions about Eli Cleaning Ltd - London

Why Choose Eli Cleaning Ltd Services?
  • Eli Cleaning Limited provide high quality cleaning and competitive pricing across London using client choice of cleaning material.
  • We provide vetted, experienced and well motivated Office and Domestic Cleaners who are easy to deal with.
  • All our Cleaners are vetted for identification, eligibility to work in UK, proof of address and references from previous employers. All copies of their documents are held by us so that the cleaners can be traced and they are aware of this.
  • Insurance cover for damage to your property is included. Key and lock replacement is also covered.
  • Our Cleaning Services are flexible and can be tailored to suit specific clients' needs.
  • You will get the same cleaner every session, but different tasks can be performed according to  your needs.
  • A replacement cleaner will be provided in case of sickness/ holiday  or if you are not satisfied and you wish to change your cleaner.
  • No extra charge for Ironing Services and Cleaners travel cost is also covered.
  • You do not have to sign an annual contractPunctuality and reliability is our keyword.
  • Flexible scheduling to suit your lifestyle, including optional key holding if you are at work or away.
  • We have an excellent client retention rate because we deliver consistently high cleaning service standards.
We’re professional, reliable & easy to deal with. All these mentioned above contribute to minimising the risk and inconvenience of acquiring a cleaner privately.
 
What areas do you cover?
We cover the whole of the London Area. Please check your area on, London Areas Covered


What are your working office hours?
We are open
 Monday - Friday 09:00am till 18:00pm
 Saturday- 09:00am till 16:00pm

How do you select your cleaners?
Before we chose our cleaners we require:
- Identity card, passport or driving licence
- Proof of address/ bill or statement
- Check of cleaning skills and English
- Minimum 2 references from previous employers or clients (verified)
- National Insurance Number
Upon successfully passing our vetting procedure, our staff are then thoroughly trained to Eli Cleaning Ltd's high standards.

Regular Cleaning

Do you provide cleaners on 'regular basis' contracts?
Eli Cleaning’s operatives are fully trained to provide high standard domestic cleaning for regular weekly, fortnightly and monthly basis contracts.

What tasks do your cleaner’s complete?
Eli Cleaning professionals are trained to complete our extensive 'standard task list', which includes ironing.
However, we understand you may wish to prepare your own list of tasks for our cleaner, depending on your needs.

Do you iron shirts and how many per hour?
Yes, we iron shirts. Our cleaners are trained to iron 6 - 7 shirts per hour.

What if something is damaged when my home is being cleaned?
Although we take extra care when cleaning your home, sometimes accidents do happen. If breakage or damage occurs as a result of our cleaning we will make every effort to have the item repaired or replaced as long as you let us know within 24 hours after the service has been performed.

Do you provide cleaning products and equipment?
Unfortunately, we provide cleaning materials and equipment only on One Off/ After Builders/Spring cleaning and Pre/End of Tenancy services not on regulars. For regular basic cleaning the Clients is asked to provide the cleaning materials.

Can you provide references?
We can provide references for our cleaners upon the Client’s request.

Can I have a cleaner every Saturday or Sunday?
You can have a cleaner on weekends and there is no extra charge for this service.

When will the cleaner come?
The cleaning day depends entirely on you and your preferences. You have to choose a day which is most suitable for you and we will allocate a cleaner who is local to your area and will be able to clean your property on the same day each week.

Will I have the same cleaner on each visit?
Yes, you will have the same cleaner on each visit except if she goes on holiday or is unwell. In these cases you will be notified and offered a replacement cleaner.

Do I have to provide keys for the cleaner?
Not necessarily. The cleaner can come at a certain time on each visit when you will be home. However, having keys for your property gives us more flexibility and a better chance to arrange a cleaner who can come at your requested time slot. Then when you get home, you will find your home sparkling!

What is the procedure if I need to change the cleaning day or cancel a service?
If you need to change the cleaning day we need at least one week notice. If you would like to cancel or reschedule a service, we need at least 24 hours notice.

What happens if I am not happy with the quality of the clean?
If you feel that your regular cleaner is not achieving the standard you expect, we will do a spot check and resolve the problem. If, after that, there is still no improvement then we will change the cleaner.
We understand it is quite frustrating not to get the service you expect and that is why we offer you the Eli Cleaning Ltd guarantee that ensures you will receive service of the highest standard.

Do I make payment to you or to the cleaner and is there any additional agency fee?
We prefer if you pay directly to the cleaner for the first few visits and after that, if you wish you can set up a direct debit to our account. There is no agency fee or additional charges on top of what you have been quoted.

What do I need to do if I do not need your services anymore?
As there is no length to our contract, you can terminate the service any time you like as long as you give us at least two weeks notice.

Offices Cleaning

Do you empty the rubbish bins?
Yes, we do empty rubbish bins as long as you have requested this.

Do you do cleaning before, after or during office hours?
Eli Cleaning understands that office appearance is vital for a company’s image and reputation. We also believe that a clean and tidy workplace is a happier and more productive space. For this reason we provide a flexible service that complies with your needs.

Can I give the cleaner(s) keys for the office?
All keys are kept safely, with no addresses, contact numbers, alarm codes or other personal information; therefore we believe that it is completely safe to provide us with set of keys. 

Carpet/Upholstery Cleaning

What carpet cleaning method do you use?
Eli Cleaning specialises in deep cleaning and uses self-neutralizing chemicals that flush the dirt and pollutants from the fibres, leaving your carpets clean and fresh again. Eli Cleaning uses the latest top-of-the-range technology and chemicals. These chemicals and shampoos are non-toxic, hypoallergenic, bioderadable and fast drying. Our professional cleaning technicians carefully select the specifically required products depending on the type of carpet as well as on the type of stain.

Can you guarantee that all stains will be removed?
Eli Cleaning uses the latest technology when it comes to carpet cleaning. However removing stains can be a very difficult process. We need to know what the nature of the stain is, how long it has been on the carpet, have you tried to remove it before contacting us and what is the texture of your carpet. Some stains (from blood, red wine, dark tea or coffee, oil etc.) cannot be completely removed as they colour or damage the fabric of the carpet immediately. To achieve maximum result you need to contact us as soon as the stain appears.
 
How long does it take for the carpet to dry?
Depending on the fabric it may take one to two hours for your carpets to completely dry. To speed up the drying process we recommend that you open windows, and turn on the heaters or fans. You can still walk on the carpets however it is advisable to wear clean shoes.

How much is the minimum call out charge?
Our minimum call out charge starts at £50. However the charge may be higher depending on the location of the property. For more details, please contact us.

Do you steam clean sisal or sea grass carpets?
Unfortunately, these types of fabrics cannot be steam cleaned as they are made from natural fibre that melts when exposed to high temperatures.

Do you clean upholstery and curtains?
We specialize in cleaning upholstery and curtains as well as carpet cleaning.
Our knowledgeable technicians can identify the fabric type of each upholstered piece and what cleaning methods will give your upholstery the best, safest and longest lasting results.
We treat curtains with extreme care, as the fabrics are very delicate.

Do you move furniture when you clean carpets?
Eli Cleaning offers professional services and high standards. In order for us to achieve the best results we move as much of the furniture as possible.

Pre / End of Tenancy Cleaning

Do you provide cleaning equipment and materials?
Provision of cleaning detergents and equipment is included in the charge you have been initially quoted by one of our representatives.

Can I leave your cleaners unsupervised?
Our cleaners are fully trained, vetted, insured and disciplined to provide high quality service. You can leave them at the property to carry out their job as long as you are there in the begining of the service to let them in and towards the end to inspect their work. However, if you do not feel confident in leaving them at the property unsupervised, you are more than welcome to be there the whole time.

Do I pay you or do I pay to the cleaner the full amount?
You can pay to us or pay directly to the cleaner at the end of the service.

After Builders Cleaning

Do you dust walls and ceilings on after builders clean?
Our cleaners are fully trained to provide a professional After Builders Cleaning Service. We mainly concentrate on the dust, which is normally built up on the walls and ceilings. Therefore our aim is to clean as much of the dust as possible which includes dusting all surfaces, walls and ceilings.

Do you wash walls?
Eli Cleaning does not specialize in washing walls as we cannot be sure if the paint is washable or not. However, if you request us to clean certain spots we will try to do so, provided there is a signed Agreement from yourself that you will not hold us or any of our representatives responsible for damages caused during the cleaning.

Do you do the windows?
Cleaning windows is a service that we offer. However our cleaners will clean the windows only from the inside unless there is safe access from outside the property or the windows can open internally.

One off Cleaning

Do you have minimum hours per visit for One Off cleaning?
Yes, we do. The minimum is 3 hours for a one-off visit.

What do you do on One Off services?
We have got a standard task list, which our cleaners complete, however you can prepare your own task list depending on your needs.

Do I pay you or do I pay to the cleaner the full amount?
You can pay to us or to the cleaner at the end of the service.